Warranty policy

Warranty at a Glance

1. Standard Warranty Period: 12 months from delivery to you.
   
2. Core Coverage: Defects in materials or workmanship against product specifications.
3. How to Claim: Email support@sousik.com with your proof of purchase.
4. Your Legal Rights: Remain fully unaffected by this warranty policy.

What is NOT Covered by Warranty?

Please note, the warranty does not cover the following:

1. Separately Sold Accessories: Items like cables or leather straps bought alone.
2. User-Caused Damage: This includes incorrect use, installation, repairs, or neglect (e.g., screen "burn-in", speaker overdrive).
3. Accidents & Force Majeure: Damage from lightning, fire, water, or similar events.
4. Normal Wear & Tear: Consumable parts like headphone ear-pads or loose cables.
5. International Use Issues: Defects arising from using a region-specific product in another country.
6. Consequential Loss: Costs like shipping for claims, or loss of use of the product.
7. Altered Products: Any product with a defaced or altered serial number, or unauthorized software modifications.

How to Make a Warranty Claim

If you believe your product has a covered defect:

1. Contact Support: Email us at support@sousik.com.
2. Provide Evidence: You must include your original invoice (or proof of purchase) AND clear images or video showing the problem.
3. Our Resolution: We will, at our option, repair your product or replace it with a same or similar model.

Important Note on Replacements: Limited or Special Edition products cannot be guaranteed an identical replacement.

Critical Deadlines You Must Know

Received the Wrong Item or Color?

• Action: Email support@sousik.com with a photo showing both the product and your tracking number written on paper.
• Deadline: Within 7 days of delivery.
• Parcel Shows "Delivered" But You Didn't Get It?
• Action: Contact us immediately so we can investigate with the courier.
• Deadline: Within 3 months of the "Delivered" status. After 3 months, courier data is deleted and we cannot process claims or refunds.
• Want to Return a Non-Defective Item?
• Policy: The customer is responsible for return shipping costs to our Hong Kong warehouse. We will refund the product cost after we receive it.
• Contact Us